Automation

WhatsApp Business API in Dubai: verified, connected to your CRM and answering 24/7

We get your number approved on the official API, connect it to HubSpot or Zoho, and set up replies, routing and AI answers so no enquiry waits until morning. Setup starts from AED 2,900.

900+ projects since 2018Rated 4.9 from 900+ reviewsLive in 1-2 weeks

Get a scope & quote

24/7Replies, day and night

Hi, is the 3-bed in Marina still available?

It is. What is your budget range, and are you buying or renting?

Buying, up to 2.8M, moving in 2 months.

Booked you with Layla, Saturday 11:00. Confirmation on its way.

Qualified, logged in the CRM and routed before anyone opened a laptop

Omar Haddad

Buyer, Dubai Marina

Score

Status

Hot

Budget capturedAuto-routedViewing booked

Trusted by Leading Brands

1-2 weeks

From application to a live, verified number

AED 2,900

Setup starts from, plus Meta fees

24/7

Replies in Arabic and English

900+

Projects delivered since 2018

The problem

What this usually looks like before we start

Enquiries wait until morning

The message lands at 9pm and someone answers at 11am. By then the customer has spoken to two competitors who replied in minutes.

The same five questions, typed by hand

Budget, timeline, location, quantity, date. Your team asks them dozens of times a week. That is a flow to automate, not a job.

Deals live on personal phones

Prices get agreed in a chat nobody else can see. Nothing reaches the CRM, and when that person leaves, the pipeline leaves with them.

A platform login, but no system

You signed up to a WhatsApp tool, nobody built the flows or the CRM link, and the team went back to replying from the app.

What you get

Where a business uses the WhatsApp Business API

Lead capture

Answer and qualify every enquiry the minute it lands

Leads from Property Finder, Instagram, Google Ads or your website arrive on WhatsApp and get the qualifying questions straight away, at 9pm as much as at 9am.

Your qualifying questions asked automatically, in Arabic or English
Budget, timeline and source written to the CRM record
Qualified leads routed by service, area, language or round-robin
The full chat attached when a person takes over

24/7
First reply: 2
Languages, Arabic and English

Plan your lead flow

AdChatQualifyRoute

24/7First reply

Hi, saw your listing on Property Finder. Is the 3-bed still available?

It is. To match you properly: what is your budget range, and are you buying or renting?

Buying, up to 2.8M, looking to move in the next 2 months.

I have three that fit. Booking you with Layla from the sales team now.

Qualified and routed automatically, no human involved yet

Omar Haddad

Buyer, Dubai Marina

omar.h@example.ae

Score

Status

Hot

Budget capturedIntent detectedAuto-routedViewing booked

Source:: Property Finder
Timeline:: Within 2 months
CRM:: Zoho CRM

Sales and bookings

Turn qualified chats into booked meetings

Customers pick a slot inside WhatsApp, your calendar syncs, and confirmations and reminders send themselves.

Booking from the chat, synced to the team calendar
Confirmation and day-before reminder sent as approved templates
Follow-ups on quotes and stalled deals from CRM data
Reps pick up the conversation with the context already loaded

1
Number for the whole team: 0
Chats stuck on personal phones

See how booking works

EngageBookConfirmClose

BookedInside the chat

View catalogueBook appointmentRescheduleGet directions

Can I see the villa this weekend?

Saturday 11:00 or Sunday 16:00 are open. Which suits you?

Saturday 11 works.

Booked. Calendar invite sent, and I will remind you Friday evening.

Synced to the team calendar, reminder scheduled automatically

Support

Answer the repeat questions, escalate the rest

Prices, availability, order status and policies answered from your own content at 11pm, with a person brought in when the question needs one.

AI answers grounded in your price list, FAQs and policies
Complex issues passed to the right person with the history
Reminders and after-sales check-ins on schedule
Monthly report on response time and resolved chats

24/7
Answers to routine questions: 1-2 weeks
To a live number

Talk through your support flow

QuestionAnswerEscalateResolve

Handed overWith full history

Arabic and EnglishGrounded in your docsEscalates cleanly

I was charged twice for my booking deposit.

I can see both charges on your reference EW-4821. The duplicate is being refunded, 3-5 working days.

And can I change the event date?

That one needs the events team. Passing you to Sara now with your full history attached.

Answered from the knowledge base, escalated only where a human is needed

Tooling

Platforms We Work With

WhatsApp Business API with a flow builder

WhatsApp team inbox and automation

Omnichannel inbox for WhatsApp and Instagram

Support desk and CRM for WhatsApp tickets

CRM with WhatsApp in the contact timeline

Connections to the tools you already use

How WhatsApp Business API setup works

Scoping call

30 minutes on where enquiries come from, what your team asks every time, which CRM you use and whether you keep your current number.

Verification and number

Business Manager, trade licence verification, display name approval and the number moved onto the API. This is most of the 1-2 week setup.

Templates and flows

We write the message templates, submit them for approval and build the reply, qualification and booking flows in English and Arabic.

CRM and inbox

WhatsApp connected to HubSpot, Zoho or your own system, a shared inbox set up for the team, and routing rules agreed with your sales lead.

Test, train, launch

We test every flow on real phones, train your team on the inbox and handover, then switch it on for live traffic.

Tune after launch

We watch the first weeks of real chats, fix the questions the AI gets wrong and adjust routing. Ongoing support is optional and quoted by volume.

Want this running in your business?

30-minute call. We map your current process and show you exactly what the automated version looks like.

Send your requirements

The WhatsApp Business API is the version of WhatsApp that lets a Dubai business answer from one number across a team, sync every chat to its CRM and automate replies with approved templates and AI. We set it up end to end: Meta business verification, your number on the API, templates, a shared inbox, HubSpot or Zoho sync, and the flows that qualify and book leads. A verified number is usually live in 1-2 weeks, and setup starts from AED 2,900 plus Meta's message charges.

What the WhatsApp Business API costs in Dubai

You pay three things, and most surprise bills come from mixing them up.

Meta's message charges. Billed per message by category, at the recipient country's rate. UAE list rates are about AED 0.18 per marketing message and AED 0.06 per utility or authentication message. Replies inside the 24-hour customer service window are free.
A platform subscription. Wati, Respond.io, BotSpace and similar tools cost roughly AED 150-600 a month for the inbox and flow builder. A direct Cloud API build skips this fee but needs development.
Setup. Our setup starts from AED 2,900 for a verified number, templates and a team inbox. Automation flows, CRM sync and an AI agent are quoted after a 30-minute scoping call, because the work depends on your CRM and how many flows you need.

The full breakdown, with a worked monthly budget, is in our guide to WhatsApp Business API pricing in the UAE.

WhatsApp Business app or API: which do you need?

Stay on the free WhatsApp Business app if one person answers from one phone and you do not need a CRM. Move to the API when any of these is true: two or more people answer the same number, deals are agreed in chats nobody else can see, you want replies after hours, or you need to send order updates and reminders at volume. The side-by-side limits (users, devices, automation, templates, verification) are in WhatsApp Business API vs the Business app.

How setup works, from trade licence to live number

Business Manager. A Meta Business Manager in the company's legal name, matching the trade licence.
Business verification. We submit the licence and proof of address. It usually clears in a few working days when the names match exactly.
Display name and number. Your display name is reviewed, and the number is registered on the API. An existing number can move across, but its app chat history stays on the phone.
Templates. We write the confirmation, reminder and marketing templates and get them approved.
Inbox, CRM and flows. Team inbox set up, CRM connected, routing and AI replies built, tested on real phones, then switched on.

The documents, the order of steps and the common rejection reasons are covered in how to enable WhatsApp Business in Dubai and get verified.

Choosing a WhatsApp Business API provider

Every provider resells the same Meta infrastructure, so the per-message price barely changes between them. What changes is the platform fee, the quality of the inbox and whether the CRM connector does what you need. We are platform-neutral. Smaller teams usually do well on Wati or BotSpace, teams answering WhatsApp and Instagram together suit Respond.io, and high-volume or custom setups get a direct Cloud API integration. Whichever you pick, the account is registered to you, not to us.

AI replies that hand over to your staff

The most common request we hear is a version of this: our team spends hours answering the same questions about price, availability and services, and we need AI that handles the routine ones, hands complex cases to staff and keeps the history across the team. That is what we build. The agent is trained on your price list, service details and policies, asks your qualifying questions, books callbacks after hours, and hands over with the chat attached. What it costs to run each month, and how to test one before launch, is in WhatsApp chatbots and AI agents in Dubai.

WhatsApp inside HubSpot or Zoho

A WhatsApp inbox on its own still leaves managers guessing. Connected to the CRM, every chat sits on the contact record, the lead source and qualifying answers fill themselves in, and reports show which agent turns conversations into revenue. We implement both CRMs, so the WhatsApp side and the CRM side are built by the same team. If you are choosing between them, read HubSpot vs Zoho for WhatsApp automation or see our CRM implementation service.

The rules that apply in the UAE

Customers must opt in before you message them first. Messages sent outside the 24-hour service window must use an approved template, and marketing templates cost about three times as much as utility ones, so we keep confirmations and campaigns separate. Chat data is personal data under UAE data protection law, so it stays in your WhatsApp account and your CRM. The practices that get numbers restricted are explained in WhatsApp marketing in the UAE.

Proof before you commit

We have delivered 900+ projects since 2018 and are rated 4.9 from 900+ reviews on Freelancer, Google and Trustpilot. For a wedding platform operating in several countries we deployed a full Zoho CRM, migrating hundreds of fields across dozens of objects, alongside its websites and SEO; that work is in the Easy Wedding case study. On the call, ask to see a WhatsApp flow and CRM setup from a similar build.

To see the automated version of your own enquiry flow, message us on WhatsApp, book the 30-minute call above or use the contact form.

Why Choose Us

We handle Meta verification, display name approval and template approval for you
Platform-neutral: Wati, Respond.io, BotSpace or Meta's Cloud API, whichever fits your volume
The WhatsApp account, number and data stay in your name, never ours
CRM done by the same team: HubSpot and Zoho implementation is one of our core services
A Dubai team in Media City, with replies in Arabic and English built in

Who It’s For

Businesses where most enquiries already arrive on WhatsApp
Sales teams losing deals to whoever replies first
Real estate, clinics, events and service firms with repeatable qualifying questions
Teams on HubSpot or Zoho that want WhatsApp inside the same pipeline
Several staff sharing one business number
Anyone who needs replies outside office hours

Loved by clients, rated across every platform

Rated 4.9 from 900+ reviews on Freelancer, Google and Trustpilot.

Rated Excellent on

4.9

★★★★★

Based on 900 Reviews

900+
Projects delivered: 50+
Countries served: 100%
Job success score: Top Rated Plus
Upwork standing

WhatsApp Business API questions Dubai businesses ask

Three charges stack up. Meta bills per message by category (UAE list rates: about AED 0.18 per marketing message and AED 0.06 per utility or authentication message, with replies inside the 24-hour service window free). A platform such as Wati or Respond.io costs roughly AED 150-600 a month. Our one-time setup starts from AED 2,900 for a verified number with templates and an inbox; automation and AI agent builds are quoted after a scoping call.

The free app suits one person on one phone, with a greeting, away message and quick replies. You need the API when several staff share a number, when chats must sync to a CRM, or when you want automated replies, approved templates and AI answers.

You need a valid UAE trade licence, a Meta Business Manager account in the company's legal name, a website or social page that matches the licence, and a phone number that can receive a code. We prepare and submit it; verification usually clears within a few working days if the documents match.

Yes. A number already on the WhatsApp Business app can move to the API, but the chat history on the phone does not come across, and the number stops working in the app once it is on the API. If you want to keep using the app, we register a new number for the API instead.

The green tick (now shown as a verified badge) is granted by Meta to notable brands, usually with press coverage outside paid sources. Business verification and an approved display name are what most companies need, and those we handle as part of setup.

They all run on Meta's infrastructure, so per-message costs barely differ. Choose on the inbox, CRM connector and monthly fee: Wati and BotSpace suit smaller teams, Respond.io suits multi-channel teams, and a direct Cloud API build suits high volume or custom logic. We are not paid by any of them and recommend on fit.

Yes. The agent answers routine questions about price, availability and services from your own content, collects the details your team needs, and passes the chat to a person with the full history when the question is complex or the customer asks for one.

Yes. Chats, qualification answers and status changes write to the contact record, and managers can report on which agent converts, not only who replies fastest. We also connect Salesforce or a custom CRM if it has an API.

A verified number with templates and a shared inbox is usually live in 1-2 weeks. Automation flows with CRM sync take 3-4 weeks, and an AI agent trained on your documents with CRM integration takes 6-8 weeks.

Messaging people who did not opt in, sending marketing templates too often, and ignoring blocks and reports lower your quality rating, which reduces how many people you can message per day. We set up opt-in capture, separate utility messages from marketing and watch the quality rating after launch.

You do. The Business Manager, number, templates and chat history sit in your accounts and your CRM. We work with admin access you grant and can remove at any time.

Featured Work

Easy Wedding

View Case Study →

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